Monday to Saturday - 8:00 -17:30
FAQ
General Information
What are your hours of operation?
We’re open 7 am to 5 pm, making it convenient for you to pick up or drop off vehicles.
How can I book a vehicle?
You can book directly through our website, by giving us a call, or from Facebook market place. We’ll guide you through the quick and easy process.
Do I need to pay a bond or deposit?
Yes, a refundable bond is required when renting a vehicle. The exact amount depends on the vehicle type and insurance excess.
I don’t have a credit card. Can I still rent a vehicle?
We accept other payment methods, including cash bonds, subject to approval.
Pricing and Costs
Are your rates all-inclusive?
Our rates cover standard rental charges, but additional costs (e.g., insurance, optional services) may apply. Contact us for a detailed breakdown.
Does the price include unlimited kilometers?
Most rentals come with unlimited kilometers. Ask us for details.
Does the rental price include fuel?
Fuel is not included. Vehicles must be returned with the same fuel level as at pickup
Do you charge for multiple drivers?
There’s no charge for adding an additional driver to your rental agreement.
Do you offer discounts for long-term rentals?
Yes! We have special rates for long-term hires. Get in touch to find out more.
Pickup, Drop-off, and Travel
Can I pick up or return a vehicle after hours?
Yes, after-hours pickups and returns are available upon prior arrangement.
Can I return the vehicle at a different location?
We offer flexible options for drop-offs. Additional fees may apply depending on the location.
Can I take the vehicle between the North and South Islands?
Yes, our vehicles can travel inter-island, but you’ll need to inform us beforehand for ferry approvals.
Can I return the vehicle at a different location?
We offer flexible options for drop-offs. Additional fees may apply depending on the location and the time.
Do you provide airport pickup and drop-off?
We offer affordable pickup and drop-off services to and from Auckland Airport. Book in advance to secure availability.
Insurance and Policies
What’s the insurance excess for your rentals?
The excess amount varies based on the vehicle and insurance plan selected. Contact us for specific details.
Is it mandatory to purchase insurance?
While we include basic cover in all rentals, we recommend adding comprehensive insurance for extra peace of mind and reduce the excess fee.
What happens if I return the vehicle late?
Late returns may incur additional charges. If you need to extend your hire period, let us know as early as possible.
What if I need to cancel my booking?
Cancellations are allowed, but fees may apply depending on how close the cancellation is to the pickup date. Review our cancellation policy for more details.
Breakdowns and Emergencies
What happens if the vehicle breaks down?
We do not provide 24/7 roadside assistance. You can buy roadside assitence from us if you want.
What should I do if I have an accident?
Ensure everyone’s safety first, then contact us immediately. We’ll guide you through the next steps.
Requirements and Eligibility
How old do I need to be to rent a vehicle?
You must be at least 25 with a valid driver’s license.
What license is required to rent a vehicle?
A full and valid driver’s license is required. International licenses are accepted if they are in English or accompanied by a certified translation.
What do I need to bring to pick up my vehicle?
Please bring your driver’s license, passport (for non NZ driver's license), a valid payment method, and proof of booking (if applicable).
Additional Services
Do you provide vehicle accessories?
Yes, we offer add-ons like child seats, and strollers for a small fee. Reserve these when booking to ensure availability.
Do you offer delivery or collection services?
We can deliver your rental vehicle to your preferred location or collect it upon request. Additional fees may apply.